Service Provider Agreement

1. Registration

• You must register using correct, complete, and truthful information.
• You must be legally allowed to operate your business and hold any necessary licenses or permits.
• Eventskonnectgh may verify your information and may suspend or terminate your account if false details are provided or if any rules are broken.

2. Service Details

Service Providers must:

• Clearly list the services they offer, such as catering, photography, décor, entertainment, rentals, and other event services.
• Provide accurate descriptions of services, pricing, and what the client will receive.
• State any requirements needed from the client.
• Provide a valid business address and contact details.
• Arrive on time for all bookings or appointments.
• Confirm that full payment has been made through Eventskonnectgh before service delivery.

3. Bookings and Confirmation

• All bookings must be made through the Eventskonnectgh platform.
• Once a client books and makes payment or deposit, the booking is considered confirmed.
• Service Providers must confirm bookings within 24–48 hours.
• Failure to honor a confirmed booking may result in penalties, suspension, or removal from the platform.

4. Payments and Commission

• Client payments are processed through Eventskonnectgh’s secure system.
• A commission is deducted before payment is released to the Service Provider.

• Payments are released after the event is completed and approved.
• Service Providers are responsible for their own taxes.

5. Cancellations and Refunds

• Service Providers must state their cancellation and refund policy, following Eventskonnectgh’s minimum standards.
• If a provider cancels without a valid reason, the client receives a full refund and the provider may face penalties or suspension.
• If an unavoidable situation occurs, such as illness, accident, or natural disaster, both parties may agree to cancel or reschedule without penalty.

6. Service Quality and Conduct

Service Providers agree to:

• Deliver services professionally, on time, and as promised.
• Follow all legal, safety, and health requirements.
• Communicate respectfully with clients and protect their privacy and property.
• Avoid any form of misconduct, dishonesty, or misrepresentation.
• Understand that poor performance or complaints may result in suspension or termination.

7. Liability and Responsibility

• Service Providers are responsible for their work and for any damage, loss, or injury caused by their actions or negligence.
• Service Providers agree to protect and indemnify Eventskonnectgh from any claims or legal issues arising from their services.
• Eventskonnectgh only connects providers and clients and is not part of their direct service contract.

8. Dispute Resolution

• Any disagreement between a provider and client must first be reported to Eventskonnectgh for mediation.
• If the issue cannot be resolved, it may be taken to arbitration or the courts of Ghana.

9. Media and Intellectual Property

• Service Providers allow Eventskonnectgh to display their business name, logo, and service images on the platform.
• Providers must own or have permission to use any media they upload.
• The Eventskonnectgh name or logo cannot be used without written approval.

10. Reviews and Feedback

• Clients may leave ratings and reviews after services are completed.
• Service Providers must not pressure, bribe, or create fake reviews.
• Eventskonnectgh may remove false, harmful, or abusive reviews.

11. Client Data and Privacy

• Service Providers must protect all client information.
• Client data may only be used for event-related purposes and must follow applicable data protection laws.

12. Suspension and Termination

Eventskonnectgh may suspend or terminate accounts for:

• Constant cancellations or serious complaints.
• Fraudulent or illegal activities.
• Breaking platform rules or Ghanaian laws.

A Service Provider may close their account by giving written notice, but must first complete all confirmed bookings.

13. Non-Solicitation

• Service Providers must not contact or accept bookings or payments directly from Eventskonnectgh clients to avoid platform fees.
• All bookings and payments must go through the platform.
• Breaking this rule can lead to account termination, loss of pending payments, or legal action.

14. Changes to Commission or Fees

• Eventskonnectgh may update commission rates or fees at any given time.
• Providers will be given at least 14 days’ notice before any changes take effect.
• Continued use of the platform after changes means acceptance of the new terms.

15. Professional Behavior

Service Providers must:

• Communicate clearly, respectfully, and on time.
• Avoid abusive, rude, or discriminatory language.
• Be honest and deliver services exactly as agreed.

16. Governing Law

This Agreement is governed by the laws of the Republic of Ghana.