Customer & Host Terms of Service

1. Service Satisfaction & Quality Assurance

Any service not delivered to the customer’s reasonable satisfaction may be subject to a percentage deduction based on the specific circumstances of the complaint. Approved deductions will be refunded to the customer accordingly.

All decisions regarding deductions and refunds will be clearly communicated and explained to both parties—customer and service provider—to ensure mutual understanding and fairness.

2. Ratings & Feedback

Customers and hosts are encouraged to rate services after completion. Ratings and reviews directly contribute to a service provider’s portfolio and help maintain high service standards across the platform.

Honest feedback—both positive and constructive—is essential for improving service quality and guiding future clients in their booking decisions.

3. Reporting Issues & Irregularities

Customers are advised to contact EventsKonnectGH administrators immediately if they experience any irregularities, misconduct, or unsatisfactory performance. Reports of poor service will be reviewed promptly and handled in line with platform policies.

4. Communication Policy

Direct communication between customers and service providers outside the EventsKonnectGH platform is strictly prohibited once services have been rendered. This policy exists to protect customers and maintain a clear, auditable communication trail.

Customers should report any service provider or client who attempts to bypass this rule or contact them directly after service delivery.

5. Acceptance of Terms

By booking services or hosting events through EventsKonnectGH, you confirm that you have read, understood, and agreed to these Terms of Service.